Online consultations

Clear medical guidance by secure video call — in your language, wherever you are in Portugal.

Online consultations are not appropriate for emergencies. The doctor may recommend an in-person examination when clinically necessary.

When an online consultation may be suitable

Discussing symptoms that do not require a physical examination
Reviewing test results or medical documents
Medication questions and repeat-prescription reviews
Follow-up of known, stable conditions
A first orientation conversation before an in-person visit

When an in-person examination may be necessary

New or severe symptoms that need physical examination
Symptoms the doctor considers need direct assessment
Procedures, vaccinations or measurements
Whenever the doctor judges it clinically necessary — you will be told openly

How the appointment works

Book online and choose “Online” as the format
Receive a secure video link by email [placeholder: platform to be confirmed]
Join from a quiet, private place at the appointed time
The consultation is conducted like an in-person visit: history, discussion, plan
You receive clear recommendations and any documents afterwards

Technical requirements

A stable internet connection
A device with camera and microphone (phone, tablet or computer)
A quiet, private space
No special software [placeholder: confirm platform requirements]

Privacy

Consultations take place over an encrypted connection
No recordings are made
Your data is handled under Portuguese and EU data-protection law (GDPR)
[Placeholder: name of the secure platform and its compliance details]

Payment

[Placeholder: consultation fee and accepted payment methods]
[Placeholder: when payment is taken — at booking or after the consultation]
An itemised invoice (fatura) is provided for insurance reimbursement

Document submission

Submit reports, results and medication lists before the appointment
[Placeholder: secure submission channel — encrypted upload or patient portal]
Please do not send medical documents through the ordinary contact form

Follow-up

Clear written recommendations after the consultation
Prescriptions or referrals where clinically appropriate
An in-person appointment is arranged whenever needed

Medical guidance, without the waiting room.

Book a consultation in English, Portuguese, Romanian or Russian.

Book an Online Consultation

This service is not intended for medical emergencies. In an emergency, call 112.