Complaints Information

Placeholder — to be replaced with verified information.

Raising a concern

[Placeholder: how to raise a concern directly with the practice — contact channel and expected response time. Feedback is taken seriously and handled confidentially.]

Complaints Book

[Placeholder: link to the electronic Complaints Book (Livro de Reclamações Eletrónico) at livroreclamacoes.pt, and availability of the physical book at the clinic.]

Regulatory complaints

[Placeholder: how to escalate to the ERS (Entidade Reguladora da Saúde) or the Ordem dos Médicos.]